PRIVACY POLICY:
INTRODUCTION
Welcome to Ecowise Group Ltd T/A Ecowise Utilities privacy policy. This document outlines how we handle your personal data when you visit our website interact with us, or use our services. Please review this policy carefully to understand how we use and protect your personal information. By using our website or services, you consent to the practices described in this policy.
ABOUT US
Ecowise Group Ltd T/A Ecowise Utilities, registered in England and Wales under company number 15223726 is the data controller responsible for your personal data. Our registered office is located at Portland House, Belmont Business Park, Durham, England, DH1 1TW. For any questions about this policy or your data, please contact us at info@ecowiseutilities.co.uk call 0191 500 1300.
DATA PROTECTION
In this policy, "Privacy and Data Protection Requirements" refers to all applicable data protection laws in the UK, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA), and other relevant regulations.
Under these laws, Ecowise Group Ltd T/A Ecowise Utilities is a Data Controller. This means we are responsible for ensuring that your personal data is processed in accordance with these laws.
INFORMATION WE COLLECT
When you visit our website or use our services, we may collect the following types of personal data:
1. Personal Information: This includes your name, date of birth, and photographs.
2. Contact Information: This includes your residential address, email address, and phone number.
3. Billing and Consumption Information: This includes your billing details, credit card information, consumption and other energy contract information, and banking address.
4. Technical Information: This includes your IP address, operating system, browser type, and device details. We also collect:
o Services Metadata: Data about your interactions with our services, such as energy usage, and content preferences.
o Log Data: Automatically collected information such as IP address, browser type, and pages visited.
o Device Information: Details about the device you use, including type, operating system, and unique identifiers.
o Location Information: Data about your approximate location, derived from your IP address or device.
5. Correspondence Information: Information from communications with us, including queries, complaints, and feedback.
6. Information from Third Parties: Data from social media or other third-party platforms integrated with our services.
HOW WE USE YOUR INFORMATION
We use your personal data for the following purposes:
1. To Provide and Improve Our Services: We use your data to operate and enhance our website and services, including managing user accounts and improving functionality.
2. To Address Your Queries: We use your information to respond to your comments, complaints, or requests.
3. To Personalize Your Experience: We use data to tailor content and features to your preferences, and to provide recommendations based on your usage.
4. To Communicate with You: We send service updates, notifications, and administrative information related to your use of our services.
5. To Manage Billing and Payments: We use your financial information for invoicing and processing payments.
6. To Ensure Security: We process data to prevent fraud and security breaches.
7. For Marketing: With your consent, we use your data to send you information about our products, services, and promotions. You may opt out of these communications at any time.
8. To Comply with Legal Obligations: We may process your data to comply with legal requirements or respond to lawful requests.
Legal Basis for Processing Your Data
UNDER UK GDPR, WE PROCESS YOUR PERSONAL DATA BASED ON SEVERAL LEGAL GROUNDS
1. Contractual Necessity: To fulfill our contractual obligations to you, such as providing services and processing payments.
2. Legitimate Interests: To pursue legitimate interests such as improving our services, managing security, and conducting marketing activities.
3. Consent: Where we have obtained your explicit consent, such as for marketing communications.
4. Legal Obligations: To comply with legal requirements, such as responding to lawful requests from authorities.
Your Rights
YOU HAVE THE FOLLOWING RIGHTS REGARDING YOUR PERSONAL DATA
1. Right to Access: You can request access to the personal data we hold about you.
2. Right to Rectification: You can request corrections to any inaccurate or incomplete data.
3. Right to Erasure: You can request the deletion of your data, subject to certain conditions.
4. Right to Restriction: You can request restrictions on the processing of your data in certain circumstances.
5. Right to Data Portability: You can request a copy of your data in a structured, commonly used format for transfer to another data controller.
6. Right to Object: You can object to the processing of your data for specific purposes, such as direct marketing.
7. Rights Related to Automated Decisions: You have the right not to be subject to decisions based solely on automated processing that affects your rights.
To exercise any of these rights, please contact us at info@ecowiseutilities.co.uk.
MARKETING AND OPTING OUT
We may use your data to send you marketing communications about our products and services. You can opt out of receiving these communications at any time by:
1. Following the unsubscribe instructions in marketing emails.
2. Contacting us directly at info@ecowiseutilities.co.uk.
DISCLOSURE OF YOUR INFORMATION
We may share your data with:
1. Affiliated Companies: To manage and operate our group services.
2. Service Providers: Third-party providers who perform services on our behalf, with appropriate data protection measures.
3. Business Transfers: In the event of a sale or merger, your data may be transferred to the new owner.
4. Legal Requirements: To comply with legal obligations, including responding to requests from law enforcement.
5. Other Parties with Consent: If you have consented to such disclosures. We may also share aggregated or anonymized data that does not identify you personally.
DATA SECURITY
We implement technical and organizational measures to protect your data, including encryption and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
MONITORING
We may monitor communications with you for quality assurance, training, and compliance purposes. Information from these interactions will be used in accordance with this policy.
INTERNATIONAL TRANSFERS
We may transfer your data to countries outside the European Economic Area (EEA). When doing so, we ensure that adequate protections are in place, such as standard contractual clauses, to protect your data in accordance with UK GDPR.
Information About Other Individuals
If you provide us with personal data about someone else, you must have their consent to do so and ensure they are aware of how we will use their data.
CHANGES TO THIS POLICY
We may update this policy from time to time. Any changes will be posted on our website, and we will notify you if there are significant changes. Please review the policy periodically to stay informed about how we protect your data.
LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites. This policy does not apply to those sites. Please review their privacy policies to understand how they handle your data.
ACCESSIBILITY
We strive to make this policy accessible. If you need it in a different format, such as large print or audio, please contact us.
CONTACT US
For any questions or concerns about this policy or your personal data, please contact us at:
• Email: info@ecowiseutilities.co.uk
• Phone: 0191 500 1300
We welcome your feedback and are committed to addressing any concerns you may have.